OPPORTUNITIES in Canandaigua and Penn Yan!
With expanding real estate, vacation rental company specializing in lakefront properties.

Administrative Assistant

Responsibilities will include general administrative duties, and support to the Owner Services Department.   Create and maintaining an environment of continuous-improvement. Continued learning with the goal to ensure excellence.  Develop staff, exceed customer expectations, and support continuous growth. Work collaboratively with all employees, suppliers and customers of FLPP.

Key Responsibilities Include:

Knowledge/Skills/Abilities:

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.  All employees are expected to provide a High Hospitality Standard in Customer Service.  Employees are responsible for correcting and reporting all situations that could adversely affect the customer’s experience.  Examples of this would be picking up garbage, cigarette butts, shoveling up snow from sidewalks, etc.

Clerical — Knowledge of administrative and clerical procedures as well as computer software to include Microsoft 2010. 

Job Requirements:

2-4 years work experience in a customer-focused service industry, preferably in tourism.
College degree preferred
Current Driver’s License required

Compensation:  Based upon education and experience.

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Dispatcher (Seasonal)

Provide administrative and dispatching support to the Property Services Department of services workers including Zone Leaders, Housekeepers and Maintenance Technicians based on service orders, reservations and need. Provide cost-effective measures and logistics while dispatching staff in a timely and effective manner. Provide administrative support to the Property Services Department as needed. Log and manage daily incoming phone calls to PSC and dispatch information accordingly. Review all daily documentation to insure issues are resolved in a timely manner. Manage daily phone calls.

Key Responsibilities Include:

•Responsible for efficiently and cost-effectively dispatching service workers (zone leaders, housekeepers and maintenance technicians) to vacation homes based on housekeeping and maintenance service orders and priorities.

•Assist with coordination of daily schedule for maintenance technician, housekeepers, and other service workers and for the development and operation of an efficient, cost effective dispatching system.

•Assess and make recommendations for improvements to current dispatching procedures.

•Log and manage daily incoming phone calls for PSC and communicate information to the proper department and staff. Follow-up as needed.

•Deliver quality premier services to our customers at all times and ensure products and services are explained.

•Assist with necessary service orders for maintenance and housekeeping services as received by PSC.
•Ensure all service orders are resolved in a timely manner and problems in homes are addressed.
•At the end of each day, analyze service order efficiencies against stated standards and prepare any required reports.

•Maintain open communications to all appropriate staff to resolve issues quickly.
•Ensure proper and open communications with Regional Service Representatives and Owner Services department when required.

•Answer phones/emails in Property Services to resolve issues.

•Adhere to all company policies and procedures, paying special attention to health and/or safety issues.

•Maintain a safe work environment at all times.

•Other duties, as requested by Management

Knowledge/Skills/Abilities:

Data Gathering — Observing, receiving, and otherwise obtaining information from all relevant sources, providing data to appropriate personnel to analyze and affect changes needed to meet quality standards.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. Maintaining confidentiality as needed. All employees are expected to provide a High Hospitality Standard in Customer Service. Employees are responsible for correcting and reporting all situations that could adversely affect the customer’s experience. Examples of this would be picking up garbage, cigarette butts, shoveling up snow from sidewalks, etc.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as taking physical inventory, moving equipment on shelves, packing kits, loading equipment, moving/counting signs. Ability to upon occasion lift and carry 50 pounds.

Computer System: Experience and Knowledge of Microsoft 2007, including Word, Excel, Outlook, etc.

Education/Experience:

•2-3 years of experience with Dispatching staff, logistics and/or Customer Services

•Valid Driver’s License

•Able to on occasion lift up to 50 pounds

•Must be able to work a flexible work schedule necessary to support a 24/7 hospitality industry

Compensation:  $12-$14/ hour

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Housekeeper (Seasonal)

Perform any combination of cleaning duties to maintain FLPP rentals, office’s and residential properties in a clean and orderly manner. Responsible for following all procedures and guidelines to provide high quality cleaning services and well-prepared homes for guest and owner arrivals. Work collaboratively with all employees, suppliers and customers of FLPP.  At all times, provide exceptional customer service to owners, guests and FLPP colleagues. Ability to uphold company mission statement. Must be able to fill in housekeeping reports, mileage reports [if necessary] and timecards accurately.

Job Requirements :

Key Responsibilities Include:

Knowledge/Skills/Abilities:

Data Gathering — Observing, receiving, and otherwise obtaining information from all relevant sources, providing data to appropriate personnel to analyze and affect changes needed to meet quality standards.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. All employees are expected to provide a High Hospitality Standard in Customer Service. Employees are responsible for correcting and reporting all situations that could adversely affect the customer’s experience. Examples of this would be picking up garbage, cigarette butts, shoveling up snow from sidewalks, etc.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as vacuuming, dusting, mopping, moving furniture.

EDUCATION/EXPERIENCE:
•Experience in a fast-paced, customer-focused, service industry
•Prior housekeeping/service experience an asset

Compensation:  $12/hour

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Laundry Technician (Seasonal)

This position works primarily with laundry. They clean and fold laundry for Finger Lakes Premier Properties, Inc... On occasion, they are asked to assist the housekeepers with their duties. Operate or tend washing machines and/or driers to wash and/or dry household articles, such as cloth garments, comforters, blankets, mattress pads, draperies, towels and linens. Responsible for recommending improvements to ensure effective and efficient departmental operations are in place to support service excellence. Work collaboratively with all employees, suppliers and customers of Finger Lakes Premier Properties, Inc. At all times, provide exceptional customer service to guests and colleagues.

Job Requirements:

•Must be willing and able to assist with inventory, maintain and distribute linens necessary for housekeepers to perform their duties
•Must be able to work in dynamic, fast paced environment
•Must have professional communication skills.
•Must be organized, able to self manage, timely and attentive to detail
•Must comply to Company/Department Dress Code and wear appropriate attire at all times
•Must be able to work a flexible work schedule necessary to support a 24x7 hospitality industry
•Ability to upon occasion to lift and carry 50 pounds

Key Responsibilities Include:
•Receive and mark articles for laundry or dry cleaning with identifying code numbers or names, using hand or machine markers
•Start washers, driers, push appropriate codes, regulate machine processes and the volume of soap, detergent, water, bleach, and other additives
•Sort and count articles removed from dryers, fold, package, or hang them
•Examine and sort into lots articles to be cleaned, according to color, fabric, dirt content, and cleaning technique required
•Load articles into washers or driers
•Clean machine and pump filters
•Remove items from washers or driers
•Operate driers
•Inspect soiled articles to determine sources of stains, to locate color imperfections, and to identify items requiring special treatment
•Place packaged inventory in appropriate location according to shelf or tote requirements
•Bag necessary linen according to linen tickets and place in appropriate housekeepers stations in a timely fashion
•Adhere to all company policies and procedures, paying special attention to health and/or safety issues
•Clean office spaces and restrooms [KBP] on schedule or as needed
•Maintain a safe work environment at all times
•Proven ability to work within a team
•Ability to communicate effectively
•Perform other work as assigned

Objectives:

•Meet quality standards of Finger Lakes Premier Properties 100% of the time
•Work to minimize expense for the Company
•Maintain a clean, organized, safe work environment that allows effective and efficient distribution of linens to housekeepers
•Create goodwill and cooperation with co-workers, guests and owners

Knowledge/Skills/Abilities:
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment. All employees are expected to provide a High Hospitality Standard in Customer Service. Employees are responsible for correcting and reporting all situations that could adversely affect the customer’s experience. Examples of this would be picking up garbage, cigarette butts, shoveling up snow from sidewalks, etc.

Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).

Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

Education/Experience:
•Experience in a fast-paced, customer-focused, service industry.
•Prior laundry tech experience an asset.

Compensation:  $9/hour

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Maintenance Technician (Seasonal)

Responsible for the maintenance of FLPP office buildings and rental properties.

Key Responsibilities Include:

•Perform routine preventive maintenance to ensure that our properties and business continue to run smoothly, building systems operate efficiently, and the physical condition of the rental properties are maintained
•Inspects homes for maintenance repairs, replaces filters, repairs as dispatched and performs other maintenance actions, following checklists.
•Maintain quality standards on each maintenance project
•Complete minor and routine plumbing, painting, electrical wiring, carpentry and other related maintenance activities using hand tools
•Communicate all pertinent job related information to supervisor on a daily basis. Resolve problems and discrepancies with jobs and/or interact with management to amend the issue
•Report any job site problems/concerns to supervisor as soon as possible
•Report all occupational injuries or illnesses to supervisor immediately
•Maintain a clean and safe work environment at all times, including tools and equipment
•Operate company/personal vehicles in a safe manner in accordance with safety policy manual
•Report any equipment/vehicle problems or concerns to supervisor immediately
•Clean snow and debris from sidewalks as needed at company offices and rental properties
•Adhere to all company policies and procedures paying special attention to health and/or safety procedures
•Perform other related duties as assigned
•Maintain inventory of equipment and supplies
•Ensure standard tools and maintenance supplies are in vehicle at all times

Knowledge/Skills/Abilities:
Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Repairing — Repairing machines or systems using the needed tools.

Troubleshooting — Determining causes of operating errors and deciding what to do about it.

Equipment Selection — Determining the kind of tools and equipment needed to do a job.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. All employees are expected to provide a High Hospitality Standard in Customer Service. Employees are responsible for correcting and reporting all situations that could adversely affect the customer’s experience. Examples of this would be picking up garbage, cigarette butts, shoveling up snow from sidewalks, etc.

Job Qualification/Educational Requirements:
•5-7 years work experience in a customer-focused, service industry with maintenance experience
•Truck suitable for transporting materials to properties is required, with clean driving record
•Able to lift 50 lbs unassisted
•Must comply too Company/Department Dress code and wear appropriate attire at all times. Jeans, khaki or black slacks or shorts, and burgundy shirt are acceptable. No shorts with less than 8” inseam, or tight-fitting clothes of any kind are to be worn

Compensation:  Based upon education and experience.

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Apply Now

 

 

Interested parties can send resumes to: employment@FLPPLake.com

Or mail to: Employment, FLPP
142 Lake Street
Penn Yan, NY
14527
                       

Most positions require a valid driver’s license and reliable vehicle. All positions require a flexible schedule to accommodate the hospitality industry (including holidays and weekends). All candidates must have a motivated, honest work ethic.

Background checks are performed on qualified candidates.

FLPP offers a competitive rate of pay, comprehensive benefits package, along with growth and promotion opportunities. Compensation commensurate with experience.

Our Vision:

As the leading property management company in the region, we out perform competitors by providing excellence in accommodations and services.

Interested parties send a letter of interest and resume to: employment@FLPPLake.com, or Employment, FLPP, 142 Lake St., Penn Yan, 14527.

FLPP is an Equal Opportunity/Affirmative Action Employer


 

Important Notice to Applicants

Equal Opportunity/Affirmative Action Employer
FLPP is an Equal Opportunity/Affirmative Action Employer

Application Fraud & Misrepresentation
By applying for a job with FLPP you certify that all statements made on any and all material collected during the hiring process are true, complete and accurate and understand that misrepresentation or omission of facts called for in the employment application, resume, interview process or other application material may prohibit consideration for employment at FLPP and is cause for immediate termination if employed.

Reference and Background Checking
Applying for a specific job authorizes FLPP to contact your schools, your current and former employers, or other references for the purpose of verifying information and/or obtaining an account of your education, work experience and skills. By applying for a job you agree to hold any and all of your reference sources harmless and free of any liability for releasing such information.

Employment Eligibility Verification
All offers of employment by FLPP are contingent on the provision of satisfactory proof of your identity and legal authority to work in the United States. Prior to or on your first day of employment, you must comply with the requirements of the Immigration and Naturalization Service’s Employment Eligibility Verification (I-9 Form).

Offers of Employment
Please be advised that FLPP will not be bound by offers or conditions of employment other than those made in official offer letters.

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