Policies and Guest Information

Thank you for allowing Finger Lakes Premier Properties to assist you with your plans. We represent a wide variety of quality, lakeside vacation homes that are for rent in the Finger Lakes. Individually and privately owned, each vacation home reflects the taste of its Owners. Every effort has been made to ensure that the descriptions, amenities and rates on our web site are accurate. However, we cannot be held responsible for changes made by owners to furnishings, equipment or rates. Our vacation homes are well maintained and clean, but please understand that these are unique and intricate homes, which just like your own, occasionally experience unexpected problems.

The essence of your vacation is to enjoy yourself, so we will make every effort to correct any problems you may experience in a timely manner. Our full-time housekeeping and maintenance team is ready to serve you, so please report any inoperative equipment or problems promptly. Please understand that certain emergencies do take precedence.

Our Seasons:
Rental rates may change throughout the year based on demand and availability.

Pre Season (Spring) First week in May through third week in June
Peak Season (Summer) Fourth week in June through Fourth week in August
Post Season (Fall) Last weekend in August through fourth week in October
Off Season (Winter) First week in November through Fourth week in April

Cancellations,Change Reservation Policies, and Insurance Protection:
If you must cancel your reservation for any reason, you will receive a full refund, less 25% of the gross rental paid to date, and non-refundable fees, if we can re-rent the same property for the same period and rate. If we cannot re-rent the same property for the same time period, the full amount pre-paid must be forfeited. Please note that if a reservation is changed, the change will be treated as a cancellation and the same terms will apply. We feel it is in your best interest to look carefully at the CSA Travel Protection program we have put in place for you. Please visit here for more information www.vacationrentalinsurance.com/330cert.

Availability Schedule:

Rental homes are available nightly, weekly and monthly throughout the year with a two night minimum stay. During our Peak Season, weekly rentals begin on Friday, Saturday, and Sunday.

Office Hours:
For your convenience, we provide 24 hour, 7 day service year round at our Penn Yan office. At our Canandaigua office, we are open 9:00 - 8:00 during the summer season (all week) and 9:00-5:00 during the off-season (Monday - Friday).

Reservation Payments:
Half of the gross rental amount plus fees are due when the reservation is booked, with the balance due 60 days prior to arrival.

Reservation Fees:
There is no sales tax on your gross rental amount. Properties in Yates County are subject to a Lodging Tax (4% of the rental rate). The following fees are optional: Travel Insurance (6.95% of gross rental amount, optional), Linen Rental ($15 per person, optional) and Dog Fee ($100 per dog, if applicable). All reservations are charged a Non- refundable Unit Service Fee ($115-$295 depending on unit size, plus 8% sales tax) and a Non- refundable Reservation Fee (9.5% of the rental rate). Payments may be made by check, money order, Discover, or VISA/MC.

Travel Protection Plan (Optional):
Through CSA Travel Protection Finger Lakes Premier Properties can help you protect your vacation investment. For information about this program, please call Finger Lakes Premier Properties or CSA Travel Protection 866-999-4018.

Linen Rentals:
Many of our vacation homes offer complementary linen service. If they do not, you can bring your own linens or rent them from us. The choice is yours. If you would like us to provide them, the fee is $15.00 per person. This includes bed linens and bath towels. Please advise us in advance if you would like us to provide this service.

Cleaning:
We clean and inspect your vacation home prior to your arrival and after you leave. The fee for this service depends on the size of your vacation home and ranges from $115.00 to $275.00. This fee also covers any minor accidental damage that might occur during your stay. Guests, however, are responsible for any major or intentional damage. We also offer mid-week cleaning services for an additional fee. Please contact our office for additional information, if you are interested in mid-week cleaning services. Our housekeeping and maintenance staff is on call 24/7 in the event you require their assistance.

Dog Friendly Homes:
We are happy to say that many of our vacation homes are dog friendly! Look for the dog symbol in our property listings to find these dog friendly vacation homes. In most cases, dogs are limited to two max at the property. There is a non-refundable dog fee that will appear on your rental agreement ($100.00 per dog). Guests will also be asked to review, approve and return a copy of our Dog Agreement. Please let us know when making your reservation if your furry friend is coming along. Any animals found in non dog friendly vacation homes are strictly forbidden. Violators of our dog policy may be asked to leave the property without refund and incur a service charge of $300.00 plus any additional cleaning fees and reimbursement for damages.

Occupancy Limits:
The MAXIMUM number of allowable occupants is noted on the description of each vacation home and is carefully enforced. Children under the age of two are not included in this occupancy count. Please do not bring any campers, tents or motor homes. If you exceed the stated occupancy limit at any time during your stay, unfortunately, we will have to ask you to leave. In a similar fashion, large parties or gatherings are not permitted.

Smoking:
Smoking is prohibited inside any vacation home.

What to Bring:
If you are not planning to use our linen service, please remember to bring bedding and towels. You will need to bring kitchen linens. All vacation homes are equipped with pillows, blankets/comforters and mattress pads. You might want to bring extra towels and water toys for swimming.

All vacation homes are equipped with cutlery, place settings, cups and glasses for the total number of occupants listed in the property description. The homes have coffee makers, mixing bowls, pots and pans. Based on your cooking needs, you might want to bring a blender, large roasting pan or other specialty items.

Please bring extra paper products, detergent, charcoal and trash bags. You could also buy them when you arrive, if you choose.

Winter guests who are renting vacation homes with wood burning fireplaces might want fire starters, kindling and wood. Everything can be purchased locally. Our staff will be more than happy to provide directions to local stores and shops.

Check-In/Out:
Check-In time is 4:00 P.M. If you arrive earlier, our staff will be happy to suggest local parks and attractions that will help you pass the time until 4:00 P.M. arrives. Check-out time is 10:00 A.M. If you would like to check in earlier or leave later, a $50 per hour fee applies. Please call to ensure an earlier of later check-out option is available.

You may check-in and pick up the keys to your vacation home at the Finger Lakes Premier Properties office serving the lake that your vacation home is located on:

Keuka/Seneca/Cayuga Lake Office
142 Lake Street, Penn Yan, NY 14527
(315) 536-2201

Canandaigua/Honeoye/Conesus Lake Office
22 Lakeshore Drive, Canandaigua, NY 14424
(585) 393-9280

Housekeeping and Maintenance Services 24/7:
For your convenience, we have a full-time housekeeping and maintenance department ready to serve you. Our maintenance department is available 24 hours a day, 7 days a week. If you experience any maintenance or housekeeping concerns, please let us know immediately. If you have a concern and we do not hear about it, it is difficult for us to make amends. So, please call if you have any questions or concerns so we can take care of them immediately.

Courtesy to Neighbors:
We truly want you to enjoy your stay, but please be respectful of your neighbors. Be careful not to enter their property without prior permission. This includes docks and beach frontage. Quiet hours should be observed between the hours of 10:00 P.M. and 9:00 A.M. Any guests who are disruptive will be asked to vacate the premises without refund.

Courtesy to Vacation Home:
We ask that you comply with all laws and keep the premises as clean and safe as possible. If you are renting more than one home, do not mix the contents or rearrange furniture. Many homes have an owner’s locked closet. Tampering with locked closets will result in a charge to your credit card. Dispose of all garbage and use the vacation home trash receptacles as provided and required. Keep the plumbing free of toys and other foreign items. Treat your vacation home as your own, and use it respectfully to minimize the potential for damages. Report all damages and problems to the Finger Lakes Premier Properties office immediately.

Family Atmosphere:
We maintain a family atmosphere for the enjoyment of our guests, neighbors and lake residents. Absolutely no house parties allowed! No sororities, fraternities or non-chaperoned groups are allowed. Should a group misrepresent themselves, they will be required to vacate the premises immediately without refund.

Finger Lakes Vacation Rental Management Association (FLVRMA):
Finger Lakes Premier Properties is a proud members of FLVRMA. This association and its members adhere to guidelines that ensure both visitors and neighboring home owners enjoy the lake. This includes adhering to vacation home occupancy limits, parking requirements, noise bylaws, waste disposal regulations and care of our lakes and rivers. We are proud of our membership in this organization, and ask you to respect the guidelines you will receive prior to and at check-in.

Telephones:
Most vacation homes have a telephone for local calls. If a telephone is not provided, it will be noted on the property description page. Long distance calls are your responsibility and must be placed on a credit or calling card. We would prefer not to assist property owners with recovering long distance charges because it results in an additional charge to you of $20.00.

Vehicles:
No campers, tents or motor homes are allowed on the premises. Vehicle parking is limited at most vacation homes, and is restricted based on maximum occupancy for the home.

Off-Season Reservations:
The Finger Lakes can have a great amount of snowfall from November through March. Please be prepared with front wheel drive or 4 wheel drive, snow tires, and/or chains. Most properties have their driveways plowed if snow falls more than an inch. Firewood for fireplaces is not provided but can be purchased locally. Outdoor barbecue grills are not guaranteed for any reservations from November through March due to severe winter conditions.

Homes for Sale:
In the event that the vacation home you are renting is on the market for sale, we may find the need to show the property during your stay. We will make every effort to schedule the showing at a convenient time and not interrupt your vacation.

Water Sources:
All of our properties have different types of water sources. Some draw water from the lake, wells, or are using city water. However, the taste and smell of the water at each vacation home differs. Guests may wish to bring bottled drinking water if water quality is a concern.

Construction:
The Finger Lakes is a growing resort region and new construction is evident throughout the area. We cannot be responsible for homes that may be under construction next to or near the vacation home you plan to rent. New construction may also alter views from vacation homes. Please realize that this situation is a matter beyond our control, and no refunds or relocations will be made.

Zebra Mussels:
Zebra Mussels are small shellfish that inhabit the Finger Lakes. They cluster together on rocks and immovable objects, and can be quite sharp. Therefore, you may want to bring (or buy when you get here) water shoes for every member of your family.

Docks:
Our vacation rental docks may be shared, private, seasonal, or permanent depending on the rental property. Seasonal docks are put into the water in mid-May and removed in mid-October. Please ask your reservation specialist for details on a particular property.

Non- motorized Watercrafts:
At some vacation homes, non-motorized watercrafts are provided for your enjoyment between mid-May and mid-October. Please ask your reservation specialist for details on a particular property.

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