Protect Your Lake House This Winter

When it comes to winter, there are two types of lakefront homeowners – those who weather the storms and those who head for warmer water. If you own or are considering buying a lake house, but not interested in sticking around for the Finger Lakes snowfall, you’ll need to winterize your home.

Winterization protects your lakefront asset and forces you to understand your home, inside and out. Plus, you’ll return to fewer maintenance issues, so you can jump right into summer.

Properly prepare for winter and check these items off your to-do list:

Continue reading Protect Your Lake House This Winter

FAQ Friday: Managing the Guest Experience

When you own a vacation rental, you aren’t just responsible for maintaining a home. You become the key person that oversees reservations, housekeeping, laundry, maintenance calls, marketing – everything that when combined, creates the guest experience. When you host a family or group looking to make memories on vacation, you take ownership of their experience before, during, and after their stay in your home.

The bottom line: owning a vacation rental is WORK. And if you’re not interested in being the Director of Hospitality for your own home, working with a vacation rental management company may be the best option for you.

Here we’ve answered some frequently asked questions on how we manage the guest experience for you:

Q: What type of communication do you have with guests leading up to their stay?

A: We have a team of local reservation agents that are constantly responding to inquiries coming in from booking platforms, our website, social media, email, and phone calls. Our team is available to answer any questions a guest has leading up to and throughout their stay. In addition, we send out pre-stay email communications that provide quests with information about their upcoming trip and a key-less entry code to enter the home.

Q: What happens if there is a guest emergency?

A: Our team is available and responsive to guest needs 24/7. During office hours, our centrally located team of professionals should be able to dispatch and resolve the issue quickly. After hours, guests are provided an emergency contact number, where they will reach a manager on duty.

Q: Do you provide the guests with any supplies for their stay?

A: Yes, we stock homes with clean bed linens, bath towels, and a starter kit containing 2 rolls of toilet paper, paper towels, dish soap, sponge, garbage bag, and a dishwasher tab, if needed. Our pet-friendly rentals are provided with waste bags. In addition, we include small touches throughout the home to welcome guests, from bed-made cards introducing the home’s housekeeper to locally sourced gifts for our returning guests. We also provide a spice jar for all guests to use during their stay and to take home.

And this is just the minimum provided! Our team will work with you to customize the level of hospitality you want your guests to receive, whether it’s a bottle of wine with every stay or a list of professional chefs that service the home.

Q: What if my neighbors are uncomfortable with a guest during their stay?

A: We make it a priority to ensure that the communities we manage vacation rentals in feel safe, respected, and heard. All neighbors are notified that the home next door will be used as a short-term rental and we provide them with a magnet containing our contact information, so that they can reach out any time with concerns.

We’ve built a courtesy to neighbors section into our rental agreement, so that guests know not to enter neighboring properties without permission and that quiet hours are to be observed between 10:00pm and 9:00am. However, we receive few complaints, as we maintain a family atmosphere at our rentals and all guests are vetted before arrival.

Q: How do you gather feedback from guests regarding their stay?

A: We encourage guests to provide us with feedback regarding their stay! We send out a guest satisfaction survey via email and constantly request 3rd party reviews from guests on Google, Facebook, Yelp, The Knot, and VRBO. We compile this feedback, so that owners are always aware of how their rental is perceived and performing. Owners are also welcome to leave their own review cards and surveys in their homes for guests to fill out.


If you need help with managing the guest experience or simply want to work less and enjoy your lakefront home more, call our Owner Services team today! (866) 317-2109

What Are the Benefits to Using a Property Management Company?

When renting out your second home, one of the biggest decisions that you can make is hiring a property management company. For many, their first instinct might be to say “no.” Your property is an important investment, and you want to make sure that it’s taken care of the right way. Enlisting the services of a property management company can feel like giving up control. However, there are countless benefits to using a property management company that you should consider before making your final decision.

The Benefits of Using a Property Management Company

Fewer Details to Manage

So what is a property management company responsible for? The name really says it all. They manage your property. This includes everything from acquiring tenants to sorting out lodging taxes and liability insurance. Managing a vacation rental is time-consuming. Most property owners do not have eight to 10 hours a week to devote to this, let alone experience in the hospitality industry. Plus, a property owner is just one person. A professional property management company has a team of people, each an expert in their field, all working hard to help you maximize your profits.

Better Marketing and More Bookings

The vacation rental industry is a highly competitive one. With so much volume, it’s tricky to make sure that your property is being seen by potential guests. A property management company like Finger Lakes Premier Properties can help customers find your home. We are often ranked on the first page of many relevant Google searches, our staff is actively engaged with social media channels, third-party distribution sites, and the local business community, and we have an established screening process for our guests. Our services also include professional photographs of your property, which has been proven to increase guest interest.

Experience

You wouldn’t go skydiving without an instructor, so why try to manage your investment property without help? Finger Lakes Premier Properties has 25 years of experience and over 250 properties in our inventory. No matter the situation, we know how to handle it.

Frequent Worries

As we’ve said, putting your trust in a third-party agency can seem scary. When sorting out the advantages and disadvantages of using a property management company, here are a few things to keep in mind.

Transparency

No one likes to discover hidden fees and charges. A good vacation rental management company, like Finger Lakes Premier Properties, is going to give you a clear breakdown of all the annual costs associated with hiring us.

Property Upkeep

Your second home is an important investment, and you want to make sure it’s in tip-top shape. Many agencies offer the use of contracted services, but Finger Lakes Premier Properties has its very own maintenance and housekeeping staff. Property owners are welcome to use our services or choose to contract with a separate company. We also have a property protection program in place to cover most of the accidental damages, and we will never order a repair on your home over $200 without consulting you first. Let us take care of those middle-of-the-night maintenance requests!

Hire Finger Lakes Premier Properties

Hiring an experienced property management company is one of the smartest things you can do for your investment home, so don’t wait any longer. Contact us today and discover what we can do for you!