Responsible Renting in the Finger Lakes

Vacation rentals are one of the fastest-growing markets for travelers in the United States. In our 27 years of managing vacation homes, we’ve never seen the amount of growth the Finger Lakes market is experiencing. With this growth, comes growing pains, but we believe Responsible Renting is the foundation to resolving short-term rental issues.

Learn more about why our region needs Responsible Renting:

Infographic for Responsible Renting

Our goal is to develop resources that vacation rental owners, neighbors, and local townships can use to educate themselves and their communities about the benefits of short-term rentals and their economic impact on the region. We are also collaborating with advocacy groups, like VRMA and Rent Responsibly to help create a sustainable future for the vacation rental industry.

Contact Owner Services to learn more about current restrictions and to report possible regulations affecting your township.

(855) 947-0336 Ext. 4 | ownerservices@flpplake.com

Why Rental Owners Should Consider Fall Upgrades

Fall is the perfect time for vacation rental homeowners to consider upgrades for next summer. It’s the sweet spot between peak season bookings and winterization, where you can actually slow down and take a look at how your home fared during its busiest months.

While our housekeeping and maintenance teams provide routine care for your home, there are always items that experience wear and tear, requiring repair or replacement. Taking a look things in the fall can help you prioritize investments that will increase your bookings for next year.

Here are a few tips for making autumnal upgrades to your vacation rental:

  • Shop summer clearance sales to save on big ticket items like BBQ’s and patio furniture. Simply updating seat cushions and outdoor pillows can make all the difference – repeat guests will notice the small upgrades and appreciate your attentiveness to their comfort.
  • Take a good look at guest feedback from the summer. If multiple guests address a problem area, it might be in your best interest to focus on that part of the home. This can be a huge task, as there are many different ways to receive reviews. Our Owner Services team can sort through the feedback and make helpful recommendations. Plus, we’ll be sure to follow up with guests and update listings to reflect your efforts.Consider scheduling a complimentary post-season inspection, where we provide a list of suggestions to increase bookings for next year.
  • When it comes to larger projects or renovations, start planning early! Do your research, source reliable contractors, and develop a timeline for the work now, so construction doesn’t interfere with next year’s calendar.

Ultimately, our goal is to maximize the income potential of your vacation rental. The best – and easiest – way to increase bookings and demand a higher weekly rate is to make regular updates and improvements to your home. Here are a few more resources to get the ball rolling:

Secure booking for 2020 now by becoming a Premier Partner! Learn more.


If you’re an independent rental owner, we want to know how your peak season went! What were your challenges with guest turnover? Did your home see more wear and tear than you expected?

We’re your local partner in vacation rental management. Call us today to learn more about what we can do to help! 844-573-7255 | Opt. 4

Top 6 Frustrations of Vacation Rental Homeowners

…and how Finger Lakes Premier Properties can help!

On the surface, jumping into the vacation rental business seems like a no-brainer for open-minded homeowners. Fluff the pillows, snap a few photos, list on a booking site, and collect the cash… done. At Finger Lakes Premier Properties (FLPP), we often hear about the frustrations homeowners have with maintaining their vacation rental themselves. The good news, we are here to help! We’ve outlined the top 6 frustrations below to inform prospective vacation rental owners, and to reaffirm current owners that they are not alone.

Problem #1: How do I determine my rental rates? Do they need to change? If so, how often and by how much?

FLPP has the solution: FLPP offers a Yield Management program at no cost to you! This optional program provides a systematic adjustment of pricing and length of stay designed to drive occupancy and revenue based on your home’s characteristics and demand. When a new reservation is secured you will receive a confirmation. Each confirmation includes the rate the guest was charged for their stay. FLPP offers an online Owner Portal for all the need-to-know information about your home! For example, it provides access to your year to date income, a dashboard of income and expenses for a given time period, and access to the rental calendar. Making an Owner Reservation from this portal is quick and easy!

Problem #2: I am no longer able to complete a screening process through third-party booking sites.

FLPP has the solution: FLPP’s screening process ensures that the guest’s expectations are met/exceeded. This screening communicates our policies and procedures with prospective guests who must sign a rental agreement to complete the booking. FLPP speaks to all of our guests by phone to ensure age limits are met, pet policies are understood, and that parking and occupancy requirements are understood.

Problem #3: I am spending hours cleaning, maintaining, and completing maintenance tasks at the property on turn over day.

FLPP has the solution: We can help! We offer a turn-key full-service option. Our services ensure our owner’s properties are well cared for at all times. We take pride in the quality and consistency of our cleaning and maintenance services. Our services are tailored to ensure our owners and vacationing guests achieve their goals.

Problem #4: I have had untimely payments after a guest has stayed.

FLPP has the solution: FLPP provides owners with monthly statements by the 10th of each month, or the bank’s next business day. Statements provide a summary of your rental proceeds along with any expenses or charges from the previous month.

Problem #5: The third-party booking sites are not always responsive in answering my questions.

FLPP has the solution: FLPP has a dedicated team in the Owner Services Department. They are here as your advocate! They can answer questions, accept any feedback or comments related to your home, reservations, or guests. We respond within 24 – 48hrs, 7 days a week to all questions.

Problem #6: Third-party booking sites do not provide a 24/7 helpdesk to my guests.

FLPP has the solution: For your convenience, we provide 24/7 guest services year-round by phone. You will no longer need to be available to answer guest calls during their stay. Our Penn Yan office is staffed 7 days a week. During the summer we are open 9:00 am – 8:00 pm (all week) and 9:00 am – 5:00 pm during the off-season (Monday – Friday).

There are millions of successful vacation rental homeowners around the globe, and not all of them use a property management company. Your level of knowledge and effort determines your success. As the leading vacation rental company in the region, we want to ensure the demands of entering the industry are understood by every homeowner, whether or not they partner with us.

Ultimately, you’re responsible for a family’s lodging and become the backbone of their entire vacation. This is a huge responsibility. At FLPP, we have full-time employees for housekeeping, maintenance, guest services, reservations. Anything a guest could possibly need is a phone call away, and we’re always happy to help.

Finger Lakes Premier Properties has been in the vacation rental business for 25 years. Contact us today at (877-386-6022), or via email at newowners@flpplake.com, for information about our property management program.