Frequently Asked Questions

At the time of reserving, we require 50% of the rental rate plus all taxes and fees, with the remaining balance due 60 days prior to arrival. If you are booking within 60 days of arrival, payment is due in full at the time of booking. We are able to accept Visa, Mastercard, or Discover for that payment. You can also pay by check/e-check, but a valid credit card is still required to be on file. Please visit our Policies and Procedures page for a copy of the full rental agreement.

As we do not have the pleasure of meeting you in person, we need legal verification that you are who you say you are and that you are over the age of 25 and eligible to rent.

Check-in is at 4:00 PM, and check-out is at 10:00 AM.
If available, you may request an early check-in or late check-out for $50 per hour.
Please contact your reservation specialist within 3 days of arrival or departure to confirm availability. Requests are not guaranteed and are unavailable on holidays.  You will receive an email the week prior to your stay with your check-in instructions.

Security deposits are charged with the final payment for the reservation. They are refunded to the card on file after your stay once our accounting department has received and reviewed the inspection report. Please note, it can take up to 30 days to see the refund depending on your stay dates.

Rental payments (less FLPP's reservation fee) will be refunded according to the following schedule:

• 90 or more days before arrival: 100% refund
• 30 to 89 days before arrival: 50% refund
• Less than 30 days before arrival: No refund

Approved refunds will be issued to the original payment method used to make the reservation.

Please note that no full or partial refunds will be provided for no-shows or early departures. Because unexpected situations can arise, FLPP strongly recommends purchasing the optional Travel Protection Insurance to help protect your vacation investment.

Requests to change your stay dates for the Home listed on your Reservation Details must be made at least 90 days before arrival. Changes requested within 90 days of arrival cannot be accommodated, and FLPP cannot guarantee the originally confirmed rental rate if changes are approved.

If you need to cancel your reservation or request changes to your stay dates or reservation details, please submit your request in writing via return receipt email or mail.

Optional trip insurance can be added at the time of reserving. Please visit the page below for additional information about the optional trip insurance. https://www.fingerlakespremierproperties.com/travel-insurance

Unfortunately, no. The maximum occupancy of each home is the number of guests allowed on the premises at any given time. This includes both day and overnight guests. 

Occupancy levels are based on a variety of factors, including new town codes. If we exceed the occupancy, we and the owners of the property risk losing their rental permit. Because of this, we have to enforce occupancy. If a guest is found to be over the limit of allowed guests, they risk having to leave the rental and forfeiting the paid rent.

If you need space to host a large gathering or additional guests, please contact one of our skilled reservations specialists for information on public parks, pavilions, etc.

Pet-friendly homes are designated as such on the property page. If a home says it is not pet friendly, that is an owner who will not accept pets at their home. If a home is marked as pet friendly, please see the Property Details section of the page for the maximum number of dogs allowed and any restrictions the owner may have. Unfortunately, only dogs are permitted at our homes, and cats or other pets would not be permitted. There will be a non-refundable pet fee of $100 plus tax per dog added onto the reservation, and we will require copies of the current rabies vaccination certificates.

Dock dimensions and lift availability are listed in the Property Details section. If overnight docking is permitted, cleats or tie-off availability are listed under Amenities. If a home does not offer a lift with a weight limit that will accommodate your boat, or cleats/tie offs are not listed, then this is a home that will not allow for a boat to be kept at the home. Docks can still be used to load/unload if overnight docking is not permitted and slip rentals are available at many of the local marinas. Please check our Area Info section for marina information.

Linens include sheets, blankets, and pillows for all beds listed on the rental's web page as well as one bath towel and washcloth per Guest, one bath mat per full bathroom, and one hand towel per bathroom. If you would like additional quantities or would like linens replaced during your stay at an additional cost, please ask your Representative to make these arrangements for you. (Please note daily linen service is not available.) For more information on what we do and don't provide, please view our packing checklist.

Our homes come equipped with a standard basket filter coffeemaker. Please view our helpful ‘What to Bring’ checklist for additional information and helpful packing tips.

If the home has a fire pit, it will be listed under the Amenities. If a home does not provide one, you are not able to bring your own. Firewood is not provided, but is an easy and inexpensive item to purchase in the area at roadside carts and gas stations. DO NOT bring firewood from home in order to avoid transmission of invasive species in accordance to  New York State DEC.

Any non-motorized watercraft provided will be listed in the Amenities. Adult-size lifejackets will be available if the home does list non-motorized watercraft as available. Due to insurance and liability, none of our homes provide motorized watercraft for guest use. These items are not guaranteed to be available October 15th through May 15th.

Do you provide umbrellas at your rentals?

We do not provide outdoor umbrellas at our rentals. Due to the waterfront setting, sudden gusts of wind can easily lift or damage umbrellas, even when secured in a patio table. Unfortunately, they are frequently broken or lost, making it difficult to keep them available at every property. We appreciate your understanding.