Solitude

By Wendy C from Naperville, Stay: 06/24/2023 - 07/08/2023

Be Warned
I rented this property and found it to be falsely described in the website advertisement. The photographs on their website are old and do not show the state of disrepair that the property is in. There are also untrue facts in the description such as zero stairs to enter property (there are several and some are not built to code). Stairs to lake advertised as 39 when there are actually 53. The stairs to the lake are dangerously supported or not supported at all. The rails on the patio are held up by both plastic and metal chains. We were unable to use the patio at all as it is so crooked you can't sit safely in a chair on it without tipping. Outdated pictures on the website fail to show this property's true condition. The house was also not clean, had unpleasant odors, a/c inadequate, mildew in hot tub, rotted wood throughout. Owner told us to just run the a/c 24/7 and keep windows open to deal with the odors. 2 of the skylights over the dining area leaked every time it rained. Some of the advertised parking areas were over an 1/8 of a mile up a steep incline. Because we did not receive what was rented to us, we left early without compensation from the company. They sent their technicians out to see the issues and they agreed with all of our complaints and even found more. Nothing could be done to correct these during our stay. FLPP told us we could leave the 2nd day and get our money back, but we had nowhere to go and several guests were scheduled to fly in throughout our stay. They would not relocate us. In hindsight, I looked at the reviews for Finger Lakes Premier Properties and found that there are many renters with the same issues. They should not be allowed to continue taking customers' money through fraudulent advertising. I have photos and videos to support all of my claims.

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Hi Wendy, our guest services and maintenance have communicated with you promptly on the issues you experienced during your stay and even offered to alleviate you of staying in these conditions per your safety concerns with a full refund and it was declined on your behalf.  Since your stay the owner has been approved by the town inspector for his short term rental permit.  Any further requests would be best resolved by calling guest services at 888-414-5253.

- Finger Lakes Properties staff, Posted: 11/28/2023

By Ben from Goodyear, Arizona , Stay: 06/08/2023 - 06/11/2023

Great weekend

Great weekend up there with friends. Great amenities on site. Abundance of space for our large group.

By Susan from Manchester, New York , Stay: 06/03/2023 - 06/08/2023

Lots of space for families - bring your pickleball gear!

There were 16 of us ages 14-80. This place is not for those who have mobility issues. We enjoyed our stay and the property. We got lots of use of the tennis court - we played pickleball for hours! The hot tob was nice as it was chillier weather. We brought our boat so we were on the dock a lot and the boys fished from the dock. The biggest drawback was the driveway is quite steep and the canopy is limiting if you have a big truck ( say, for pulling the boat) and shuffling cars is tricky. We also had water pressure issues in the main house. Whenever someone was showering or using the laundry there would be almost no pressure anywhere else. The other houses had no issue with this. They could use a bit more large sized cooking pans for those of us trying to cook for big groups. The patio was nice with a beautiful view of the lake. We sat out there every morning and evening. The Sun room was great for dining or playing games and bird/critter watching. Overall it was a great family vacation.

By Duane from Solon, Ohio, Stay: 10/01/2021 - 10/03/2021

Group of friends for a weekend get away

The property was a perfect size to visit with a diverse group of friends. The sleeping arrangements were able to accommodate a diverse group of couples and single persons. Group meals were a bit of a challenge if all guests from main and guest houses dined together in terms of spacing. In general, it was great for a weekend getaway or longer. The location on the water was picturesque and absolutely enjoyable.

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Thank you very much for taking the time to rate your experience at our rental. We will use your feedback to improve the experience for future guests at this rental We are thrilled to see that you enjoyed a wonderful stay with us! Please come and stay with us again soon!

- Finger Lakes Properties staff, Posted: 11/01/2021

By Christopher M from Sewickley, Pennsylvania, Stay: 08/15/2020 - 08/22/2020

A great location for a family gathering.