Coronavirus

COVID-19 - OUR COMMITMENT TO YOU 

Last updated: March 25 , 2020

 

The safety of our guests, owners and staff has always been one of our core values.  In observance of the recommendations of the CDC, we are practicing social separation during the next 8-week Coronavirus (COVID-19) lifecycle peak, and as a company we are taking the following actions:

- Our employees are practicing safe social separation and working remotely (as appropriate).

- We continue to maintain the highest housekeeping standards so that you’ll experience a sanitized, clean, and disinfected home to enjoy. We continue to use commercial grade disinfectant, and our housekeeping staff will increase their focus on “high touch” items like light switches, doorknobs, remotes, etc. 

- We are providing specialized advice to our customers to ensure that the anticipated post-social separation pent-up demand can be accommodated. 

 

We Are Here For You

During the last 27 years, Finger Lakes Premier Properties has served its customers through some challenging market conditions. We have always put our customers first and we continue to do so despite today’s Pandemic. Our team is working remotely and is available to you.

We are fortunate to have leveraged technology over the years and now these innovative practices allow us to continue to serve you in creative ways.  

We have provided some information below. If you have any questions we are actively taking calls at our main office number, 888-414-5253, and would love to hear from you. 

Our staff are available to answer your calls during the following times:

Monday through Friday: 9:00am - 4:30pm

Saturday and Sunday: 10:00am - 4:00pm.

*After hour emergencies can call 888-414-5253 Option 9, 365 days a year.

 

 

For Guests with a 2020 Reservation

We are closely monitoring the local and national COVID-19 situation.  We understand the uncertainty of it all. However, our region continues to be a low-risk area. 

At this time, we are recommending our guests hold off on changing their travel plans through the next 8-week COVID-19 lifecycle peak. With vacation rentals being the prefered accommodation for practicing safe distancing, we are anticipating an increase in demand and want to ensure our guests who already have reservations are able to keep their scheduled vacation.

To ensure the safety of our staff, guests, and owners, our Housekeeping Department will continue to maintain the highest housekeeping standards so that you’ll experience a sanitized, clean, and disinfected home to enjoy. We continue to use commercial grade disinfectant, and our housekeeping staff will increase their focus on “high touch” items like light switches, doorknobs, remotes, etc. We do not outsource any linens, towels, or cleaning supplies and have maintenance teams on hand around the clock to assure you have the best vacation possible.  

If you have any questions about your reservation, our Reservations Team are here to help you. Please feel free to call 888-414-5253 or email us at vacation@flpplake.com for assistance.  

 

Planning Your Next Finger Lakes Vacation

The Finger Lakes Region continues to be a favored "drive to" destination. Our vacation rentals offer open spaces, inhouse entertainment, and outdoor areas for families to practice safe distancing at a picturesque location.

In addition to the peaceful lakefronts, our region offers a variety of natural parks and recreation spots to create new experiences. Even though our vacation rentals offer fully equipped kitchens, we know our guests enjoy frequenting local restaurants. Fortunately, many are still offering takeout options. We are working on compiling these resources for your next visit. 

To ensure the safety of our staff, guests, and owners, when you stay in one of our vacation rentals you will have the piece of mind that:

- We offer keyless entry to a majority of our rentals. You will not need to check-in at our office or a front desk. We will provide you the keyless code prior to arrival so you can go directly to your vacation home and enter it at check-in time.

- Our Housekeeping Department will continue to maintain the highest housekeeping standards so that you’ll experience a sanitized, clean, and disinfected home to enjoy. We continue to use commercial grade disinfectant, and our housekeeping staff will increase their focus on “high touch” items like light switches, doorknobs, remotes, etc between every reservation. We do not outsource any linens, towels, or cleaning supplies and have maintenance teams on hand around the clock to assure you have the best vacation possible.

- We have a 24-hour Manager on Duty to provide assistance if needed.

- We offer and recommend Travel Protection Insurance for every new reservation.

With the current situation, we anticipate an increased demand for our vacation rentals in the near future. To ensure you and your family are able to enjoy a safe and memorable vacation at the home and dates of your choice, click here to begin planning your next stay with us.  

 

For Real Estate Services

The New York State Association of REALTORS® (NYSAR) has halted in-person showings based on Governor Cuomo’s workforce reduction mandate to support social distancing. However, the Finger Lakes Real Estate market is still thriving and we would love to assist you. 

While we are working remotely, we continue to provide innovative solutions to assist our clients daily. Connecting Sellers with Buyers AND Owners with Renters is where we excel and what we continue to do using these online tools.

To reach our Real Estate Department you can either email sales@flpplake.com, call us at 888-599-4810, or click here to search our lakefront listings and take a virtual tour today.

 

Finger Lakes COVID-19 Resources

For up-to-date information on the COVID-19 status, please use the resources below:

Centers for Disease Control and Prevention (CDC)

Official website for New York State

Conesus Lake: Livingston County

Honeoye Lake: Ontario County

Canandaigua Lake: Ontario County, Yates County

Keuka Lake: Yates County, Steuben County, Schuyler County

Seneca Lake: Yates County, Ontario County, Schuyler County, Seneca County

Cayuga Lake: Seneca County, Cayuga County, Tompkins County

Wine Trails:

Finger Lakes Wine Country

Canandaigua Lake Wine Trail

Keuka Lake Wine Trail

Seneca Lake Wine Trail

Cayuga Lake Wine Trail